- Please check with your line manager if you have been allocated to the clinic.
- If you have been allocated, try logging out, close the app and then try to log back in.
- If you could see an unable to send or receive messages red bar at the top of the screen, the device has no connectivity, so please, check your 4G or wifi connection. Also, sometimes wifi connections interfere with the 4G connectivity, so try switching the wifi off completely.
- Sometimes the 'forgotten password' link helps to update your user tokens, so please, give it a try.
- Try and login to another mobile device.
- If you see incoming messages, please give the clinic a few more minutes to download them.
If the clinic is still not appearing, please contact RIVIAM support at support@riviam.zendesk.com.
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