A professional referral via the website

A professional referrer can create a referral via the website. The user can launch the online form on the professional page by selecting 'Submit Referral'.

Image: Professional form

This online form can be built to the exact specifications required by the customer.

In this example, there are four sections to be completed on this online form.

1. About you.
2. Person referring.
3. The person needing help and support.
4. Support needed.

Some fields on the online form are mandatory based on customer requirements and must be completed to submit the form. When one page has been completed, select 'Continue' to move to the next page.

Once each page has been completed, select 'Submit Referral'.

A confirmation page will appear, displaying the referral number and contact details for the customer.

Image: Referral submitted successfully message

 

Please note: The form can be configured to allow professionals to select multiple options for the support needed and generate multiple referrals through a single form submission. Alternatively, the user can complete another referral form by selecting 'Start a new referral'.

• Related Articles

• Read the RIVIAM Multi-agency Referral hub service user guide

  The purpose of this document is to provide a guide for users of RIVIAM’s Multi-agency Referral Hub Service. The first part of the guide explains the benefits of the service and how it can be used. It then takes you through each aspect of the service ...

• Online referral form

  When a patient is admitted to the hospital, the Discharge Liaison Officer or Ward Nurse can complete an online referral form to identify the support and care a person may require, enabling them to be discharged from the hospital. Using one form, ...

• Create a referral via an internal form in RIVIAM Workflow or the Service Directory

  There are several ways to create a new referral whilst logged in to RIVIAM Workflow. The diagram below gives instructions on creating a new referral depending on whether the person or the Contact is already known to RIVIAM. Please see the three ...

• Create a new referral for a person

  From the people search results, the user can create a new referral for that person. In the 'People' tab, search for the person needed. Click on the 'Select person' link. Image: People tab - Select person link To create a new referral, select the 'New ...

• Referral contacts

  In this section, the user can add a new contact or remove/edit an existing contact. Image: Contacts button Select 'Referral Contacts' from the left-hand menu. To add a new contact, select 'Add Contact', enter the details, and select 'Save'. To remove ...