Contacts page

Contacts page

Contacts landing page

Select the 'Contacts' tab in the top menu. Here you will find the contact's information and use shortcuts to help you perform your role. 

This includes: 

  1. Last 10 contact subscriptions – shows the contact records you have subscribed to.
  2. Recently accessed contacts – shows the contact records that you have recently visited. 
  3. Contact knowledge base – will display useful articles and news.

    Image: Contacts tab - Contacts page

Search for a contact

 
Enter the Contact's first name, surname, postcode or contact number. Click 'Search contacts'.
Image: Search Contacts
This will show all search results for the Contact, as shown below. Click 'View' to select the Contact you are looking for.

Image: Click ‘View’ link
The next page will show all active referrals associated with this Contact. For example, the list will outline the reference number, the person's name, their relationship with the Contact (e.g., carer, doctor or relative) and the pathway step of the referral.

Image: Referrals associated with a Contact, example

Submit a referral via the Contacts page


If the person or contact is unknown to the user, the user should use the Contact page to begin the referral process.

There are three ways you can use the Contact page:

  • Step 1. Search for a contact – the first step is to find the person in RIVIAM. If there is a contact, you can review a list of related referrals for this Contact.
  1. Step 2. Search for people - If you cannot find a contact, the next step is to search for the person receiving the care instead.

    Image: Search people button

  2. Step 3. Create a new referral – if there is no existing contact or person in RIVIAM, complete a form to create a new referral. This will capture and create the person's and contact details.

Image: Create Referral button

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