Forgotten password

Forgotten password


1. To reset your password or request a new activation code, please click the "Forgotten password" link under the "Login" button:

 

Image: RIVIAM web “Forgotten password” link

 

2. You will then be sent to a new page.

Fill in the field with the email you are registered with:

Image: RIVIAM web, request a new activation code page

3. You will receive a new activation code to the email you supplied, and you are registered with us. Please check your spam or junk mailbox. 

4. Fill in the fields requested: Please ensure these fields are not auto-populated. Please type in the most recent activation code you requested to ensure this is activated.

Image: RIVIAM web, fill in the details

5.  Create a new password. 

Image: Create a new password page

6. Press the Login button:

Image: RIVIAM web. Press the Login button step

7. Finally, you can now log in with your new credentials:

Image: RIVIAM web Login page. Fill in your credentials.