Follow these steps to log in to the RIVIAM Immunisations Mobile Application: 

Open your device

Enter Touch ID to authenticate your device in case you are using an iPad and enter your password.

Image: Touch ID screen on iPad

Note: If you accidentally touch Cancel, please close and reopen the app and return to the beginning.

Image: iPad passcode screen

Open the RIVIAM app, and the login page will load as seen below:

Image: RIVIAM app login page

To activate your account

If you are using a device you have not used before or deleted and reinstalled the RIVIAM app, you need to activate your account to access your clinics.

Please note that activation codes are only valid for up to 12 hours from the time they were requested.

If you received an activation code by email or SMS and it's still valid, you can continue to activate using this code. Select "activate a user".

Enter your email address and mobile number. Then, select "Request a code":

Image: RIVIAM app. New user activation

Image: RIVIAM app activation process. ‘Sent activation code’ message.

A 'Sent activation code' message will appear.

RIVIAM will send you an SMS and an email containing an activation code.

 Note: It is not possible to gain access to the app if you have not already been added to RIVIAM. Each user needs to have a named account for audit purposes and that account information mustn’t be shared.

Receive an SMS or email

You will receive a RIVIAM activation by SMS or by email. 

Image: Activation code sent to you mobile device.

Image: Activation code sent to your email address as well.

Fill in your first name and last name, then click 'Next':

Image: Fill in you credentials page.

Fill in your activation code, email address and password.

Now on the activation page, enter the activation code, your email address and set a password. Click 'Activate'.

Image: Set password and press ‘Activate’

Log in to the Immunisations Mobile Application.

Once your RIVIAM account is activated and your password is set, you can then log in by entering your

1. Email address.
2. Password. 

Enabling location

RIVIAM uses the location of the device to ensure that information about patients is only accessible within the UK. Each time your location changes, the mobile app updates RIVIAM with the current location of the app. You can control whether the app shares location when prompted on the iPad as follows:

Select ‘Allow While Using App’ to save your login credentials on the mobile app.

Image: Allow RIVIAM Mobile to access your location message

Please note that this data will only be shared with RIVIAM Cloud securely for the application and to support the delivery of the immunisation service. Please refer to your information-sharing policy.