How to use a New Incognito /New InPrivate window in your browser
To select this option, click on the three vertical dots at the top right-hand side of your browser. A new menu will appear and depending on your browser select the option:
Chrome:
Edge browser:
This should clear any caches in your browser.
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My activation code does not work
If you are having trouble activating your RIVIAM account and the activation code isn't being recognised, please make sure you are submitting the correct code. Please note that activation codes are case sensitive. Also, check for similar-looking ...I've received an Internal server error
This usually happens when a RIVIAM referral session has been inactive for too long. In the event of this error, please click “go home to safety” and re-login to your RIVIAM account. You can also try to use your browser in the InPrivate or Incognito ...How to log into RIVIAM Web
<br> Please follow these step-by-step instructions if you are logging into RIVIAM Web: Enter the RIVIAM website URL provided by your management team. The RIVIAM Web login page should appear: Enter your username/email address. If you have ...How do I add a new user?
Please contact the relevant manager within your organisation to request the addition of a new user and specify when they will require access to RIVIAM. Authorised managers should raise a support ticket by emailing support@riviam.com requesting the ...How to activate your RIVIAM account
<br> When new users are set up on RIVIAM, they will automatically receive an activation code at the email address provided. If you haven’t received this email, please check your spam or junk folder. If you still haven't received the activation ...