I have an issue with the SSL certificate on RIVIAM

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• How do I raise a technical support request?

  Please email RIVIAM Digital Care at support@riviam.com. Please submit your support request without including unnecessary personal data. If you need to share sensitive data to resolve your query, please use a secure method, such as: Password-protected ...

• RIVIAM App: what should I do if the app crashes during a clinic session?

  If the app has been connected to the internet and messages have been successfully shared, you can contact RIVIAM by submitting a support ticket. We will provide details of which children in the session have already been immunised. Once you have this ...

• RIVIAM app: how to turn the "Debug" mode on

  If, for any reason, you are experiencing technical issues with the RIVIAM App, we recommend that users turn the "Debug" mode on and check the error messages. With this information, users can contact support. Go to "Settings" Toggle the "Debug" mode ...

• 502/504 Bad Gateway

  If you are currently seeing a 502/504 bad gateway, this usually indicates that RIVIAM is experiencing a production problem affecting all users. Please be assured the Infrastructure team will be treating this as their highest priority and will do ...

• I've received an Internal server error

  This usually happens when a RIVIAM referral session has been inactive for too long. In the event of this error, please click “go home to safety” and re-login to your RIVIAM account. Image: Internal server error message You can also try to use your ...