My activation code does not work

My activation code does not work

If you are having trouble activating your RIVIAM account and the activation code isn't being recognised, please make sure you are submitting the correct code.

Notes
Please note that activation codes are case sensitive. Also, check for similar-looking characters -for example, make sure you are entering the number 0 (zero) and not the letter O.

If the activation code you received does not allow you to continue to the password setup step, we recommend trying to activate your account using a "New Incognito Window" or "New InPrivate window" in your browser.

 

How to use a New incognito window/New InPrivate window in your browser

To select this option, click on the three vertical dots at the top right-hand side of your browser. A new menu will appear, and depending on your browser, select the option:

 

Chrome:

 

Edge browser:

 

 

This will clear any caches in your browser.

Load the RIVIAM log-in URL in the address bar, select 'activate a new code' under the log-in button and follow the on-screen instructions.