My activation code does not work
If you are having trouble activating your RIVIAM account and the activation code you have received does not allow you to continue to add a password, we recommend users try to activate their accounts using the "New Incognito Window" or "New InPrivate window" on their browser.
How to use a New incognito window/New InPrivate window in your browser
To select this option, click on the three vertical dots at the top right-hand side of your browser. A new menu will appear and depending on your browser select the option:
Chrome:
Edge browser:
This will clear any caches in your browser.
Load the RIVIAM log-in URL in the address bar, select 'activate a new code' under the log-in button and follow the on-screen instructions.
Related Articles
I didn't receive my activation code
Having trouble accessing your RIVIAM account? Have you not received your activation code? Please check these steps: Manager Approval: Make sure your manager has submitted a request for your RIVIAM access. This will include the email address you'll ...How to activate your RIVIAM account
When new users are set up on RIVIAM, they will automatically receive an activation code at the email address provided. If you haven’t received this email, please check your spam or junk folder. If you still haven't received the activation code, ...How to activate your RIVIAM account
When new users are set up on RIVIAM, they will automatically receive an activation code at the email address provided. If you haven’t received this email, please check your spam or junk folder. If you still haven't received the activation code, ...How to use a New Incognito /New InPrivate window in your browser
To select this option, click on the three vertical dots at the top right-hand side of your browser. A new menu will appear and depending on your browser select the option: Chrome: Edge browser: (see here ...Troubleshooting logging into RIVIAM
If you have not activated your account before, there might be a few reasons why you are having issues logging into RIVIAM: 1. You are not accessing the URL via a secure network. Please check your connectivity and contact your IT team regarding this. ...