Parents making a booking to attend an immunisations community clinic
The first section of the form is the Consent Check: the parent will be asked to provide the child’s first name, last name, date of birth and postcode to check if there is already a consent for that child.
RIVIAM will only allow parents to continue to book an appointment if certain criteria are met.
If RIVIAM completes the search for the child's consent and returns the following messages, there are specific reasons:
- "We could not find your child's details; please check the details or click 'Continue' to complete a new consent and book an appointment" The system didn't find any records matching the demographics submitted for that specific immunisation programme; therefore, the parent will need to complete a consent form and make a booking.
- "We are unable to proceed with this booking. Please contact XXX on XXXX or email us using xxx@xxx.com." This message appears if the child has either been vaccinated already or has already made a booking.
- "We found your child's consent details. Please click Continue to book an appointment." This means that consent has already been submitted for that child in that specific programme, and the parent can continue to book an appointment.
Please note: If no existing consent has been found, the parent will be asked for details about the school the child attends. If a parent or carer selects "No", because their child is homeschooled or does not attend a school setting, the new consent submitted will be included in the community clinic list and reported as being outcomed in the community clinic rather than at a school. |
After this information is completed, parents will be asked to choose a venue, date and time to make a booking and then confirm their request.
They can also choose to receive an SMS confirming their appointment, plus a reminder SMS text 24 hours or 48 hours before the appointment time.
For new consents submitted, the parent will receive a consent confirmation email detailing the date and time of their appointment.
Related Articles
Immunisations team booking an appointment at a community clinic for a child
This functionality enables customers who are using bookable immunisation programmes to allow the immunisation team to book appointments for existing consents. The "Book an appointment" button will become accessible if the child: Has a consent status ...How to set up a bookable clinic
<br> Log in to RIVIAM. Select the Immunisations Programme. In the left-hand menu, select "Schedule Clinics". Image: Schedule clinics button Select New session. Image: New session button A pop-up window will appear: Image: Select bookable clinic ...How to manage bookings
<br> Viewing which patients have booked into individual clinics To view a list of bookings at a clinic venue, use the Immunisations page and select an immunisation programme. Then select the clinic venue you want to view. Image: Bookable venue ...How to set up a mobile clinic and assign staff
<br> To create a mobile clinic session, click 'New session' under 'Schedule clinics' (on the left-hand side menu): Image: New session button Complete the form with the school/clinic session details as required. This includes: Date of the ...eConsents for Parents
<br> RIVIAM provides customers with a unique URL for each immunisation programme. The immunisation team shares these links with schools, which then forward them to parents. By clicking the link, parents are directed to the consent page where ...