Welcome to this training video on RIVIAM Digital Care Referral Management. This session is designed to help you understand how RIVIAM supports health and care teams in receiving, tracking, triaging and progressing referrals through a secure digital workflow. By bringing referral information, documents, pathway steps and status updates into one place, RIVIAM helps teams manage referrals more consistently, reduce delays and improve visibility across the referral journey.

In this video, we will introduce the key areas of the referral management process, including how to navigate referral pages, review referral details, understand workflow steps and take appropriate actions to move referrals forward. Whether you are new to RIVIAM or refreshing your knowledge, this introduction will give you a clear starting point for using the system confidently and effectively.