RIVIAM's Secure Referral Portals and websites support the paperless NHS agenda, reducing workload and creating efficiencies. They provide an interactive, engaging and simple way of collecting referral information from patients and professionals online and enable it to be securely delivered to service centres where clinicians can make decisions and assess patient needs more quickly.

1. Referrals are received in real-time; Seconds after the referrer completes the referral, it appears in the RIVIAM Workflow service ready for processing.
2. Automatic acknowledgement of referrals; When RIVIAM receives a referral online, an email is automatically created that thanks the user for their referral and includes a reference number. This reference number can then be used in future correspondence.
3. Secure copy of a referral form: When a referrer receives the acknowledgement email, they also get a PDF copy of the referral form for their records. 
4. Adding additional documents: Further documentation can be added and sent with referrals.
5. Real-time interaction: RIVIAM will be adding the capability for real-time secure interaction and engagement between referrers and providers via the portal. This will enable referrers and citizens to share information with providers, make requests and receive status updates.