What is the email management service

What is the email management service

RIVIAM can read emails directly from NHS accounts and automatically process the email and its attachments securely into workflow queues on RIVIAM in seconds. There is no longer any need for staff to monitor email accounts and read every referral, freeing them up to focus on more important tasks. Referrals flow automatically to the right clinician.


 

The figure above explains the solution for RIVIAM to read incoming emails with referral attachments. It shows the flow of information to and from the email sender, through the designated email account and the resulting processing by RIVIAM.

  1. The referral email sender creates an email, attaches documents (as required) and then sends the email to a specified email account.
  2. On receipt of the email, RIVIAM can send a confirmation email with a reference code to the sender. 
  3. When RIVIAM receives the incoming email, it creates a referral and patient record with the details.
  4. RIVIAM pulls together all documents for a referral and uploads them under the documents section of a referral in Workflow. 

 

Managing multiple attachments with different patient referrals

Ideally, RIVIAM will only receive an email per patient. Sometimes referrers will send a batch of referrals in an email. When an email is received that contains multiple patient referral documents, RIVIAM will create a referral for each document with patient data, create a new reference number for each referral and ignore any other documents in the email.