What is Waitlist Management?
Waitlist Management is a service designed to help healthcare providers efficiently track, manage and act on patient waitlists, improving service delivery and patient satisfaction.
It offers a clear and organised view of patient waitlists by appointment status, service area, priority (Routine or Urgency), pathway (rota type) and appointment type (slot type, for example, initial or follow-up appointment).
Additionally, WLM enables users to book and cancel appointments on behalf of patients and release appointments so patients can use the portal to book appointments themselves.
Waitlist Management is a key enabler for RIVIAM’s Patient Portal.
Related Articles
Waitlist Management User Guide
Please click on the link to view or download the Waitlist Management User Guide
Benefits of the RIVIAM Waitlist Management
The benefits of RIVIAM’s Waitlist Management are as follows: Optimised waitlist management: Effectively handles waitlists, including last-minute cancellations, minimising delays and improving service delivery. Enhanced patient satisfaction: This ...
Patient Portal User Guide
Please click on the link to view or download Patient Portal User Guide
Patient Portal Wagtail CMS User Guide
Please click on the link to view or download the Patient Portal Wagtail CMS User Guide.
How to log-in the waitlist management
Overview To log into the Waitlist Management interface, you will require a secure HSCN or whitelisted IP address. Your organisation will provide the login URL to access Waitlist Management on RIVIAM Web. This URL is not publicly shared, so please do ...