Waitlist Management: What it is and its benefits

Waitlist Management: What it is and its benefits

Waitlist Management is a service designed to help healthcare providers efficiently track, manage and act on patient waitlists, improving service delivery and patient satisfaction.

It offers a clear and organised view of patient waitlists by appointment status, service area, priority (Routine or Urgency), pathway (rota type) and appointment type (slot type, for example, initial or follow-up appointment).

Additionally, WLM enables users to book and cancel appointments on behalf of patients and release appointments so patients can use the portal to book appointments themselves.


Waitlist Management is a key enabler for RIVIAM’s Patient Portal.


Benefits of the RIVIAM Waitlist Management

The benefits of RIVIAM’s Waitlist Management are as follows:

  • Optimised waitlist management: Effectively handles waitlists, including last-minute cancellations, minimising delays and improving service delivery.
  • Enhanced patient satisfaction: This application allows staff to manage appointments for patients who cannot use the Patient Portal, improving the overall patient experience.
  • Improved decision-making: With access to comprehensive patient and referral information, you can make informed decisions.

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