FAQ's

FAQs are useful, particularly in reducing support requests, as they answer the most common questions regarding your services.

Creating a question for the FAQs
To create a new question, sign in to Wagtail CMS for the Patient Portal and follow the steps described in the ‘User Interface Overview’ section to navigate to the ‘FAQs’ folder, which holds the questions. Click on the chevron >, and the list of FAQs already added will appear.

Adding a new FAQ
To add a new FAQ, select the + button to add a child page, then select the option “FAQ page”
You can define the question on the Page title and the answer in the field below. Unlike Blog and Normal pages, this text editor has limited functionality. However, it is still dynamic, allowing lists, hyperlinks, images and embedded content.

As with the other pages, you can save a question as a draft for further work, and when you are ready, publish it to the website. To remove an existing question, click on ‘Unpublish’.

Editing an existing FAQ
To edit an existing question, navigate to the FAQs' folder and click on the name of the page you would like to edit, or on the three-dots button, and select ‘Edit’.