If you are trying to upload a file to a referral and you are having a problem, Please look at the size of the file. If the size of the file is larger than 5 - 10MB, please compress the file into a smaller document.
Also, please look at the format of the file you are trying to upload. RIVIAM will support most formats, for example, RTF, doc, .docx, tiff, jpeg, PNG and PDF.
If you are using a less commonly used file format, we recommend you try to change it to one of the formats listed above.