Forgotten password

If you have forgotten your password and need to reset it, select the "Forgot Password" link under the "Sign In" button. You can only use it if you have activated your account. To activate your account please visit our "Register your Account" guide.

Figure 1: "Forgotten Password" link under the "Login" button

When you select "Forgot Password", the following page will open:

Figure 2: Password reset. Fill in the field with your email

Enter your email address and select "Reset My Password".

Figure 3: Confirmation that a request for changing the password has been requested and an email has been sent to you

You will receive an email confirming that a request to reset your password has been generated. Please follow the instructions in that email after which you will be able to change the password.

Figure 4: Page to reset the password. Fill in the fields

1. Enter a new password. Password has to be at least 12 characters long and contains at least 2 letters, 1 number and 1 special character from this list ~!@#$%^&*()_+{}\":;'[]
2. Confirm the new password.
3. Select "Login" and log in using the new password you just reset.

Figure 5: Your password has been reset