Booking an appointment

Referrals ready to book an appointment

A list of referrals will appear. Referrals with a check box are ready to book an appointment. You can book multiple referrals for the same service (e.g. Physioline or Hand Therapy) together. However, different services must be booked separately. Choose the service you would like to book an appointment for, then click ‘Confirm and continue’ to save your selection and proceed. 

Choose a location and date of appointment

You will then be asked to select the location for your appointment. Select your preferred location and click ‘Confirm and continue’ to save your choice and proceed. A calendar view of the dates where appointments are available to book will appear.

Availability is colour coded.

• Green = Good availability
• Amber = Limited availability
• Red = Low availability

If you would like to display appointment slots at a particular time, you can change the ‘All day’ option to display either Morning-only or Afternoon-only appointment slots. Applying these filters will update the availability displayed in the calendar view.

Choose a clinic slot time and clinician

You can choose a clinic slot time and the clinician you would like to visit.

If there are no available dates, try removing at least one bookable referral if you have selected two or more, or change the location and try again.

Select the date you would like to attend and ‘Confirm and continue’.

The appointment slot times will appear and be coloured green if available to book. Choose the time you would like to attend and click ‘Confirm and continue’.

Select your preferred clinician available at that time and click ‘Confirm and continue’ to save your selection and proceed.

Review and request your booking

Review your selection. If no amendments are required, ‘Confirm and book your appointment’. Select the edit symbol in the relevant field if you want to make changes and revisit any of the booking steps again.

A message will appear saying that your booking has been requested. You can choose to book another appointment or close the screen.

You will receive a confirmation email and an SMS message if your booking is confirmed.