What is Waitlist Management?

Waitlist Management is a service designed to help healthcare providers efficiently track, manage and act on patient waitlists, improving service delivery and patient satisfaction.

It offers a clear and organised view of patient waitlists by appointment status, service area, priority (Routine or Urgency), pathway (rota type) and appointment type (slot type, for example, initial or follow-up appointment).

Additionally, WLM enables users to book and cancel appointments on behalf of patients and release appointments so patients can use the portal to book appointments themselves.

Waitlist Management is a key enabler for RIVIAM’s Patient Portal.