How to Cancel an Appointment for a patient

If you need to cancel an appointment on behalf of a patient, find the appointment by searching for the name or patient referral reference number.

Choose the appointment you would like to cancel and right-click. A pop-up window will appear and select cancel.

Another pop-up window will appear.

You will be asked to provide a reason for cancellation (these reasons are under review and aligned with SystmOne) from a drop-down menu.

• Did not attend
• Cancelled by unit
• Cancelled by patient
• Cancelled by other service
• Cancelled due to death
• No access visit
• Patient walked out.

Select confirm and the appointment will be cancelled and released to re-book.