RIVIAM App: what should I do if the app crashes during a clinic session?

If the app has been connected to the internet and messages have been shared successfully, you can get in touch with RIVIAM via sending a support ticket and we can provide you with the details of which children in the session have already been immunised. 

Once you have this information, you can continue the clinic by reverting to using the RIVIAM spreadsheet but you will know which children still remain to be immunised.