FAQs

Setting Up Your Account On RIVIAM

• How to activate your RIVIAM account
• How to log into RIVIAM Web
• How to use a New Incognito /New InPrivate window in your browser
• I am having trouble logging into RIVIAM
• Troubleshooting logging into RIVIAM
• I didn't receive my activation code

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Referral Management

• A field in the referral form is not working
• I can't download a referral from my email

Immunisations: Triage

• Consents not appearing in the clinic spreadsheet or iPad
• Duplicate consents

Immunisations: Clinic Setup

• When should I request a spreadsheet download or set up a mobile clinic?
• RIVIAM app - My name is not appearing on the available people list under a clinic?
• RIVIAM app: How bank staff can make use of the app?
• RIVIAM app: My clinic hasn't appeared, what should I do?
• How to move a consent to a different school or community clinic
• When does the parent get notified that their child has been immunised?

Immunisations: Running Clinics With The Spreadsheet

• What happens if a child turns up who doesn’t have a consent form on the System?
• What happens if a child refuses their vaccination on the clinic day?
• What happens if a child has an issue post vaccination

Immunisations: Running Clinics With The RIVIAM App

• RIVIAM app: how does the app sync with various clinicians?
• RIVIAM app: how do you know if you are offline?
• RIVIAM app: there is internet connectivity but you see that outgoing messages are queueing up
• RIVIAM app: if you are offline, how do you ensure you don’t vaccinate the same child twice?
• RIVIAM app: how to turn the "Debug" mode on

Immunisations: Reporting Outcomes

• How do individual records become updated?
• If a child with a 'Yes' consent is recorded as "Not Vaccinated" on SystmOne, how can they be tracked & vaccinated on the system?

School Portal

• Registration

User Maintenance

• How do I add a new user?
• A person is leaving my organisation, how do I remove them from RIVIAM?

Bookable Clinics

• Ho to manage bookings
• How to add slots to your bookable clinic

Technical Issues

• My activation code does not work
• 502/504 Bad Gateway
• How do I raise a technical support request?
• I've received an Internal Server error
• I have an issue with the SSL certificate on RIVIAM
• I am having trouble uploading my clinic spreadsheet

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