RIVIAM app: My clinic hasn't appeared, what should I do?

1. Please check with your line manager if you have been allocated to the clinic.
2. If you have been allocated, try logging out, close the app and then try to log back in.
3. If you could see an unable to send or receive messages red bar at the top of the screen, the device has no connectivity, so please, check your 4G or wifi connection. Also, school Wi-Fi can block connectivity, so try switching the Wi-Fi off completely and use 4G/5G.
4. Reactivating your account by selecting the 'forgotten password' link can help to update your user tokens, so please give it a try.
5. Try and log in to another mobile device.
6. If you see incoming messages, please give the clinic a few more minutes to download them.

If the clinic is still not available, don't hesitate to get in touch with RIVIAM support at support@riviam.zendesk.com.