How to activate your RIVIAM account

When new users are set up on RIVIAM, they will automatically receive an activation code at the email address provided. 

If you haven’t received this email, please check your spam or junk folder. If you still haven't received the activation code, please contact  support@riviam.zendesk.com.   

Activate your RIVIAM account  

Your team lead should provide you with the correct link to access RIVIAM Web.

Open the login page.

To activate the account, users should click on the link under the 'Login' button 'Activate user' or 'Activate a new code':

Figure 1: an image of the login page, pointing to the 'activate new code' link.

You will then need to enter the details listed below and click  “Activate”   Please type in the details and remove any prefilling to ensure you enter the correct information.

1. Email address   
2. Activation code (from the activation email) 
3. Mobile number    

Figure 2: a screenshot of the 'Activation' page.

 If you are experiencing difficulties, this may be caching, so try an Incognito/InPrivate window in your browser.

The next page will allow you to set a password.  Add a password of choice and then complete the set-up. This will take you back to the login page.

Login to RIVIAM  

Once your RIVIAM account is activated and your password is set, you can then login by entering:   

1. Username/email address   
2. Password

If you save passwords, please ensure this is updated.

For some customers accessing RIVIAM, a Two-factor authentication code will be required. This will be sent by SMS to the mobile number you provided. Please enter this code and login. 

Please note: The two-factor authentication code is valid for up to 8 hours. If you need to log in again within this time, please use the same code.

Gaining access to different functions in RIVIAM 

RIVIAM manages access to RIVIAM functions by using role-based access. Each action taken by a user is controlled by what group they have assigned to their role.  Role assignment is performed by your RIVIAM administrator or by RIVIAM.