Please follow the following steps to login to the RIVIAM Immunisations Mobile Application.
Open your device
Enter Touch ID to authenticate your device
To note: If you touch Cancel by mistake, please close and re-open the app and go back to the beginning.
Enter your iPad device passcode
Open the RIVIAM app, and the login page will load.
To activate your account.
If you are using a device that you have not used before or deleted and reinstalled the RIVIAM app, you will need to activate your account to access your clinics.
Please note activation codes are only valid for up to 12 hours from when they were requested.
If you received an activation code by email and it's still valid, you can continue to activate using this code. Select "activate a user".
If you haven’t received an email, you can request a code sent by SMS by selecting "forgotten password" just below the "Login" button.
Enter your email address and mobile number.
Select "Request a code"
A 'Sent activation code' message will appear.
RIVIAM will now send you an SMS and an email containing an activation code.
|It is not possible to gain access to the app if you have not already been added to RIVIAM. Each user needs to have a named account for audit purposes and it’s important that account information is not shared.|
3. Receive an SMS or email.
You will receive a RIVIAM activation by SMS or by email. The email contains a code as shown in
Q: What happens if I don’t receive an activation email?
A: This means you may not be set up on RIVIAM with the email you provided to get the code. Please ensure you are using the correct email or contact your team leader to request a RIVIAM account.
4. Fill in your firstname and lastname
Fill in your first name and last name, then click Next.
5. Fill in your activation code, email address and password
Now on the activation page, enter the activation code, your email address and set a password. Click Activate.
You must enter a password that you can remember and is only known by you. RIVIAM will ask you to provide your email address and password each time you login.
6. Login to the Immunisations Mobile Application.
Once your RIVIAM account is activated and your password is set, you can then log in by entering your:
- Email address
7. Enabling location
RIVIAM uses the location of the device to ensure that information about patients is only accessible within the UK. Each time your location changes, the mobile app updates RIVIAM with the current location of the app. You can control if the app shares location when prompted on the iPad as follows:
Select ‘Allow While Using App’ to save your login credentials on the mobile app.
Please note, this data will only be shared with RIVIAM Cloud securely for the purposes of the application and supporting the delivery of the immunisations service. Please refer to your information-sharing policy.