Create a new referral for a person

Create a new referral for a person

From the people search results, the user can create a new referral for that person.

In the 'People' tab, search for the person needed. Click on the 'Select person' link.

 

Image: People tab - Select person link

 

To create a new referral, select the 'New Referral' button. This will launch the referral form.

Image: Select the “New Referral” button
Image: The form loads

 

 

As the person is already known to RIVIAM, only three sections of the form will need to be completed.

  1. The Contact/referrer details.
  2. Triage.
  3. Outcomes.

Complete all the sections on the form and select 'Submit Referral'.

A pop-up will appear confirming that the form has been submitted successfully, and a referral number will be generated. For example:

Image: Pop-up box with success message

The new referral will be routed to the appropriate service provider (pod). Users assigned to the pod will receive an email notification that a new referral has been received.

Image: Email notification example

The new referral will be listed if the user uses the People Search.

 

Image: Referral found in RIVIAM web


    • Related Articles

    • Create a referral via an internal form in RIVIAM Workflow or the Service Directory

      There are several ways to create a new referral whilst logged in to RIVIAM Workflow. The diagram below gives instructions on creating a new referral depending on whether the person or the Contact is already known to RIVIAM. Please see the three ...

    • Search for a person

      Select the 'People' tab in the top menu and then use the person finder to enter the person's first name and last name or NHS number, then click 'Search People.' RIVIAM will search for the person and list the results. Image: People tab - Search for a ...

    • Read the RIVIAM Multi-agency Referral hub service user guide

      The purpose of this document is to provide a guide for users of RIVIAM’s Multi-agency Referral Hub Service. The first part of the guide explains the benefits of the service and how it can be used. It then takes you through each aspect of the service ...

    • Contacts page overview

      If the person or contact is unknown to the user, the user should use the Contact page to begin the referral process. There are three ways you can use the Contact page: Step 1 - Search for a contact – the first step is to find the person in RIVIAM. If ...

    • Online referral form

      When a patient is admitted to the hospital, the Discharge Liaison Officer or Ward Nurse can complete an online referral form to identify the support and care a person may require, enabling them to be discharged from the hospital. Using one form, ...