Error message when submitting a form
If you complete a referral form and see an error message next to one of the fields -for example, telephone number, postcode or email address-, please ensure that there are no spaces or symbols included in the field. You may also wish to reload the page by selecting CTRL+R.
If the error is still occurring, please contact us at support@riviam.com with the URL link for the form you are using and the error message you are getting. You can also send us a screenshot so we can identify what might be erroring.
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I cannot download my referral's PDF
When submitting a new referral, referrers will receive a confirmation email with the unique referral number and initials of the patient. Please note that the download link is security-protected, so if you try to download the link too many times or ...
A field in the referral form is not working
If you complete a referral form and see an error message next to one of the fields such as the telephone number, email address or postcode, please ensure that there are no spaces or symbols included in the field. You may also wish to reload the page ...
Error uploading files
If you are trying to upload a file to a referral and you are having a problem, Please look at the size of the file. If the size of the file is larger than 5 - 10MB, please compress the file into a smaller document. Also, please look at the format of ...
Do I get a copy of the referral form?
Once you have submitted a referral, you will receive an email to let you know we have received your referral and that we are processing it. This email contains a unique reference number enabling you to track the referral. If you are having issues ...