How to edit the details of a School Portal user

If the School Immunisation team needs to change any user details, select the user they need to amend and select "Edit":

Figure 1: School Portal user list.

 

A pop-up window will appear where it is possible to change the first name, last name and telephone number:

Figure 2: Edit a School Portal user.

 

Please note: If a school administrator changes their mobile number, they will need to inform you of the change. The School Portal login process requires two-factor authentication. The code will be sent to the School administrator's mobile by SMS. 

 

Deactivate/activate a School Portal user

The Immunisation team can deactivate or activate a School Portal user as required. Select the orange activate or deactivate button to change the status of a user: 

Now you can see "Inactive" or "Active" under the status accordingly.

Resend invite

The 'Resend invite' button is used in case you need to resend the original registration email to the user. This might be needed when the original invitation got lost because it ended up in the spam/junk folder. If there was a typo in the original entry, you will need to add the user again, with the correct email address.

Please note: Before resending the invitation, we recommend that you assess why the user didn't get the registration email. Is there perhaps a typo in the email address? 

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