Search for a contact
Enter the Contact's first name, surname, postcode or contact number. Click 'Search contacts'.
This will show all search results for the Contact, as shown below. Click 'View' to select the Contact you are looking for.
The next page will show all active referrals associated with this Contact. For example, the list will outline the reference number, the person's name, their relationship with the Contact (e.g., carer, doctor or relative) and the pathway step of the referral.
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Contacts page overview
If the person or contact is unknown to the user, the user should use the Contact page to begin the referral process. There are three ways you can use the Contact page: Step 1 - Search for a contact – the first step is to find the person in RIVIAM. If ...Referral contacts
In this section, the user can add a new contact or remove/edit an existing contact. Image: Contacts button Select 'Referral Contacts' from the left-hand menu. To add a new contact, select 'Add Contact', enter the details, and select 'Save'. To remove ...Contacts landing page
Select the 'Contacts' tab in the top menu. Here you will find the contact's information and use shortcuts to help you perform your role. This includes: Last 10 contact subscriptions – shows the contact records you have subscribed to. Recently ...Online referral form
When a patient is admitted to the hospital, the Discharge Liaison Officer or Ward Nurse can complete an online referral form to identify the support and care a person may require, enabling them to be discharged from the hospital. Using one form, ...Search for a person
Select the 'People' tab in the top menu and then use the person finder to enter the person's first name and last name or NHS number, then click 'Search People.' RIVIAM will search for the person and list the results. Image: People tab - Search for a ...