If you are getting "Error: Failed to find your username or password", this means your credentials or password are not correct. Try to log in again and do not let your browser prefill the fields for you.
Figure 1: Login page displaying in red letters "Error: to find your username or password".
If you still can't log in, then please request a new activation code using the "Forgotten Password" under the Login button. This will automatically send a new activation code to that email address. Please, check your spam/junk folder. Then follow the steps filling in the fields requested.
Figure 2: Login page, with the "Forgotten password" link encircled in red.
If after this, you are still experiencing issues login in, contact RIVIAM Digital Care at email@example.com.