- Please check with your line manager if you have been allocated to the clinic.
- If you have been allocated, please try logging out and back in.
- If you could see an unable to send or receive messages red bar at the top of the screen, the device has no connectivity, so please, check your 4G or wifi connection.
- Try and log in to another mobile device.
- If you see incoming messages, please give the clinic a few more minutes to download them.
If the clinic is still not appearing, please contact RIVIAM support at firstname.lastname@example.org.