RIVIAM Multi-agency Referral Hub Service and RIVIAM Discharge Service

User Guides

• Read the questionnaires and outcome management user guide
• Read the RIVIAM Multi-agency Referral hub service user guide

Multi-agency Referral Hub Service - Creating a Referral

• A professional referral via the website
• Create a referral via an internal form in RIVIAM Workflow or the Service Directory
• A referral via the Hospital Discharge Service
• Confirmation page
• PDF copy of the referral

Multi-agency Referral Hub Service - Homepage

• Homepage

Multi-agency Referral Hub Service - People Page

• Search for a person
• Create a new referral for a person
• Show timeline

Multi-agency Referral Hub Service - Referrals Page

• Referrals Page overview
• Referrals dashboard
• Organisational Pods (or pathways)
• RAG status
• Key performance indicators

Multi-agency Referral Hub Service - Referral Management

• How to navigate a referral
• How to manage a referral in RIVIAM Workflow
• Lock/unlock a referral
• Change the service line
• Referral priority
• Referral status

See all 13 articles

Multi-agency Referral Hub Service - Contacts Page

• Contacts landing page
• Contacts page overview
• Search for a contact
• How to view and update a contact

Multi-agency Referral Hub Service - Referrals Received From The Discharge Service

• Overview
• Discharge status
• Discharge dashboard
• Background colour coding of referrals
• Discharge RAG status
• How the overall discharge RAG status is calculated

See all 10 articles

Multi-agency Referral Hub Service - Outcomes

• Reporting outcomes

RIVIAM Discharge Service

• Background on Discharge service
• Online referral form
• Referral email confirmation and PDF
• Track a discharge referral
• Referral/s received and coordinated by partnering organisations