Email processing and unallocated referrals pathway

Where RIVIAM has been unable to identify any patient-identifiable data in the email/attachments or the referral form is sent in a format that RIVIAM is unable to read, the email is imported and saved as a referral under the "Unallocated Referrals" pathway.

Referrals in this pathway can be reallocated/reassigned to other pathways. Users can check the referral form submitted and email received to determine which pathway the referral should be sent too.

 

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