Triage of Consents Overview

In this stage clinicians will review any patient records that have been flagged for Triage.

Based on the answers provided in the eConsent form, patient consents will be routed to a number of different consent/triage queues. Which queues are used depends on the specific programme, and is customised during the initial programme setup by RIVIAM.

The steps they will follow are in the diagram below.

When clinicians log in to RIVIAM, they will be able to access the various queues, and see the outstanding consents needing triage. The queues and the kinds of issues being triaged are as follows:

• Clinical issues: where there are underlying conditions or allergies
• DoB issues: where a date of birth falls outside a predetermined range
• Conflicting consents: one parent says yes, and the other says no
• Relationship issues: to validate that the person filling out the form is able to provide consent

For what the Triage Steps mean, please click here.

Depending on the policies they are operating within, the clinicians will process each consent, and then they update RIVIAM with the outcome of the triage. This will typically either be to move them into the list of people to be immunised, or it will deny consent.