I've received an Internal server error
This usually happens when a RIVIAM referral session has been inactive for too long. In the event of this error, please click “go home to safety” and re-login to your RIVIAM account.
Image: Internal server error messageYou can also try to use your browser on the InPrivate or Incognito mode as stated in this guide: How to use a New Incognito or New InPrivate window in your browser.
Related Articles
How do I raise a technical support request?
Please email RIVIAM Digital Care at support@riviam.com. Please submit your support request without including unnecessary personal data. If you need to share sensitive data to resolve your query, please use a secure method, such as: Password-protected ...
I have an issue with the SSL certificate on RIVIAM
If you experience any issues relating to SSL certificates then you should notify us immediately at support@riviam.com.
RIVIAM app: how to turn the "Debug" mode on
If, for any reason, you are experiencing technical issues with the RIVIAM App, we recommend that users turn the "Debug" mode on and check the error messages. With this information, users can contact support. Go to "Settings" Toggle the "Debug" mode ...
502/504 Bad Gateway
If you are currently seeing a 502/504 bad gateway, this usually indicates that RIVIAM is experiencing a production problem affecting all users. Please be assured the Infrastructure team will be treating this as their highest priority and will do ...
Patient Portal - FAQ's
FAQs are useful, particularly in reducing support requests, as they answer the most common questions regarding your services. Creating a question for the FAQs To create a new question, sign in to Wagtail CMS for the Patient Portal and follow the ...