Multi-agency Referral Hub Service
The referral navigator guide
<br> This guide will provide users a comprehensive overview of patient information and actions you can take to update or amend records. The referral navigator dashboard displays the patient's demographics and referral details. Lock or ...
Referral(s) received and coordinated by partnering organisations
In this section, we will briefly overview how the partnering organisations receive and manage a referral from the Discharge Liaison Officers. Each referral created is routed into the RIVIAM Multi-agency Referral Hub to the partnering organisation's ...
How to view and update a contact
Step 1 - Find the person Click on the 'People' tab and then use the person finder to enter the person's first name and last name or NHS number, then click 'Search person'. Step 2 - Select the person and click on Referral Contacts Click on the ...
Contacts page
Contacts landing page Select the 'Contacts' tab in the top menu. Here you will find the contact's information and use shortcuts to help you perform your role. This includes: Last 10 contact subscriptions – shows the contact records you have ...
Change the service line
Users can change the service line as required by selecting the arrows on the right and selecting one of the options from the dropdown menu. When selected, you will see a popup window appear in which you will add some notes to explain the change ...
How to manage a referral in RIVIAM Workflow
Pathway dashboard When you click on an organisation’s Pod (Pathway), you will be taken to the Pod dashboard. The Pod dashboard summarises all the referrals assigned to the organisation. The pathways in the Pod show the different steps for a referral, ...
How to navigate a referral
Referral navigator When you select a referral, you will be taken to the Referral Navigator page. The patient header will display the demographics for a person and the referral reference number, date and time submitted. From this page, there are many ...
RAG status
Referrals in a Pathway or Pod have an [R]ed, [A]mber and [G]reen status that is calculated by the number of hours since the referral was received and the working hours for the service. For example, the working hours might be 9 am to 5 pm Monday to ...
Organisational pods (or pathways)
Inside the Referrals tab, the user will see an overview of all the organisational pathways they have been assigned to and therefore can have access to. These are sometimes referred to as Organisational Pods. The user will only see the referrals ...
Referrals page overview
<br> The Referrals page gives you an overview of all the referrals in RIVIAM and the service provider organisations (pods) that the user has been assigned to. Image: Referrals page example Referrals dashboard The Pathway Centre is accessible to ...
Search for a person
Select the 'People' tab in the top menu and then use the person finder to enter the person's first name and last name or NHS number, then click 'Search People.' RIVIAM will search for the person and list the results. Image: People tab - Search for a ...
RIVIAM Multiagency - Homepage
Home page overview Use the Home page in RIVIAM to find out information and use shortcuts to help manage. A current work list: shows the referrals that are locked for you. Recently accessed referrals. Image: Homepage
Read the RIVIAM Multi-agency Referral hub service user guide
The purpose of this document is to provide a guide for users of RIVIAM’s Multi-agency Referral Hub Service. The first part of the guide explains the benefits of the service and how it can be used. It then takes you through each aspect of the service ...
Read the questionnaires and outcome management user guide
The purpose of this document is to provide a user guide about how the questionnaire functionality in RIVIAM enables customers to gather data insights from patients or service users supporting outcome management. The first section explains how RIVIAM ...