Technical Issues
Error uploading files
If you are uploading a file to a referral form and you encounter a problem uploading it, please check the size of the file. If the file is larger than 5–10 MB, please compress it into a smaller document before uploading. Also, please check the format ...
RIVIAM App: what should I do if the app crashes during a clinic session?
If the app has been connected to the internet and messages have been successfully shared, you can contact RIVIAM by submitting a support ticket. We will provide details of which children in the session have already been immunised. Once you have this ...
RIVIAM App: I have a red banner at the top of the screen, can I still use the app?
If there is no internet connectivity, you can continue to use RIVIAM’s Immunisations Mobile application offline. When connectivity is reestablished, the outcomes will be updated in RIVIAM Web. However, it’s important to check with each child being ...
I am having trouble uploading my clinic spreadsheet
<br> Please ensure you update the spreadsheet by completing all the fields with a red heading. This is covered under the following article: “How to use the Immunisations clinical spreadsheet”.
I have an issue with the SSL certificate on RIVIAM
If you experience any issues relating to SSL certificates then you should notify us immediately at support@riviam.com.
I've received an Internal server error
This usually happens when a RIVIAM referral session has been inactive for too long. In the event of this error, please click “go home to safety” and re-login to your RIVIAM account. You can also try to use your browser in the InPrivate or Incognito ...
How do I raise a technical support request?
Please email RIVIAM Digital Care at support@riviam.com. Please submit your support request without including unnecessary personal data. If you need to share sensitive data to resolve your query, please use a secure method, such as Password-protected ...
502/504 Bad Gateway
If you are currently seeing a 502/504 bad gateway, this usually indicates that RIVIAM is experiencing a production problem affecting all users. Please be assured the Infrastructure team will be treating this as their highest priority and will do ...
My activation code does not work
If you are having trouble activating your RIVIAM account and the activation code isn't being recognised, please make sure you are submitting the correct code. Please note that activation codes are case sensitive. Also, check for similar-looking ...
A field in the referral form is not working
If you complete a referral form and see an error message next to one of the fields such as the telephone number, email address or postcode, please ensure that there are no spaces or symbols included in the field. You may also wish to reload the page ...